Q&A
Q: AFTER LIGHTING MY CANDLE, WHY IS THERE A LOT OF SOOT & SMOKE?
A: Soot is a solid, powdery or flaky substance primarily composed of carbon also known as petroleum-based fuels. This kind of carbon is not found in soy wax making soy wax naturally free from petroleum carbon soot. Soy candles burn far cleaner than traditional paraffin or petroleum candles. To help minimize soot from building up around the inside of the candle jar try these helpful tips:
Trimming the wick is very important! Making sure your wick is trimmed to 1/4’’ before lighting ensures there is not a lot of excess wick leading to soot and smoke.
When the flame is enlarged and flickering this can cause soot to build up. Make sure the candle is placed away from high draft and foot areas. This will help eliminate soot.
When lighting your candle, be sure to burn no longer than 4 hours as long burn times can also contribute to excess soot and smoke along with an enlarged flame and high flickering.
Q: WHY IS THERE WAX BUILD-UP ON THE SIDES OF THE JAR, ALSO KNOWN AS TUNNELING?
A: When burning your candle for the first time make sure the first burn lasts a least 3 to 4 hours or until the candle comes to a full melt pool (wax is melted all around the jar) before putting out the candle. Burning the candle until a full melt pool is formed will create an even burn until the candle reaches its last burn.
Q: WHY IS THE TOP OF THE CANDLE BUMPY/ROUGH OR UNEVEN AFTER THE CANDLE IS BURNED?
A: The effects of 100% soy wax when solidifying to a cooler temperature causes natural characteristics such as a bumpy or rough top or an uneven surface that may have small holes/pivots. These characteristics do not cause issues to your candle when burning.